Privacy policy

Store Name: nlio Support Email: KeithCrawford6499@hotmail.com Effective Date: 2026

This Privacy Policy describes how nlio collects, uses, stores, protects and discloses your personal information when you browse, visit and purchase small home goods and household accessories from our Shopify store. This policy applies to all site visitors and customers. By accessing our website and placing orders, you agree to the data‑handling practices described below. This document works together with our Terms of Service, Shipping Policy, Return & Refund Policy and Legal Disclaimer to form the full store agreement.

1. Information We Collect

We collect two types of information: personal data you voluntarily provide, and non‑personal data automatically gathered during browsing.

1.1 Personal Information You Provide

We collect personal data when you place orders, contact customer support, subscribe to newsletters or submit inquiries:

  • Full name
  • Shipping address, billing address, postal code, city and country
  • Email address and contact phone number
  • Order history and after‑sales communication records
  • Payment‑related details. We do not store full credit‑card numbers; all payments are securely processed by third‑party payment providers.

1.2 Automatically Collected Information

When you visit our store, our system automatically collects device and browsing information to improve shopping experience:

  • Device type, browser, operating system
  • IP address, access time, page‑view and click records
  • Cookies and browsing preference data

2. How We Use Your Information

We use your personal information only for legitimate business purposes and will never sell your personal data without your explicit consent. Your data may be used for:

  • Processing, confirming, packing, shipping and tracking your orders for home products
  • Handling returns, refunds, exchanges and resolving customer service requests
  • Sending order confirmations, shipping updates and policy notices
  • Analyzing store traffic and user behavior to optimize website and product display
  • Sending promotional newsletters and product updates (you may unsubscribe at any time)
  • Preventing fraud and securing website transactions

3. Information Sharing & Disclosure

We will not sell, rent or trade your personal information for marketing purposes without your written consent. We only share necessary data with trusted third‑party service providers for store operation:

  • Logistics carriers: share delivery information to complete international shipping and package tracking
  • Payment processors: transmit required data to complete secure payment transactions
  • Shopify platform: store website data in compliance with Shopify privacy regulations
  • Legal requirements: disclose user data when required by applicable laws, court orders or government obligations

4. Data Security

We use industry‑standard encryption, secure servers and access controls to protect your personal information against unauthorized access, loss or leakage. No internet transmission can guarantee 100% absolute security. We take all reasonable measures to safeguard your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to remember preferences, analyze traffic and improve user experience. You can adjust your browser settings to disable cookies. Disabling cookies may affect checkout and some website functions.

6. Data Retention

We keep your personal information only as long as needed to fulfill orders, handle after‑sales requests and satisfy legal tax‑keeping obligations. When data is no longer required, we will securely delete or anonymize it.

7. Your Privacy Rights

Subject to GDPR, CCPA and other global data‑protection laws, you have the rights below:

  • Access and obtain a copy of your stored personal data
  • Correct inaccurate or incomplete personal information
  • Request deletion of your personal data
  • Withdraw consent for data processing
  • Opt‑out of marketing email subscriptions

To exercise these rights, please reach out via our support email.

8. Third‑Party Websites

Our store may contain links to external third‑party sites. This Privacy Policy applies only to the nlio store. We are not responsible for the privacy practices of external websites. Please review their privacy policies separately.

9. Minors

Our products and services are intended for users aged 18 and older. We do not knowingly collect personal information from minors under 18. If you believe we have obtained minor‑related data, please contact us immediately and we will delete such information.

10. Policy Updates

nlio reserves the right to revise this Privacy Policy without prior notice. Revised terms take effect once published on our store policy page. Continued browsing and shopping constitutes acceptance of the updated policy.

11. Contact Information

If you have questions regarding this Privacy Policy and personal‑data processing, please contact us:

Email: KeithCrawford6499@hotmail.com Store Name: nlio