Shipping policy

Store Name: nlio
Support Email: KeithCrawford6499@hotmail.com
Effective Date: 2026
This Shipping Policy applies to all orders, shipments, and delivery services placed on the official nlio Shopify store. By placing an order and purchasing our small home goods and household accessories, you agree to all processing rules, shipping fees, delivery estimates, customs terms, and liability clauses listed below. This policy works together with our Terms of Service, Privacy Policy, Return & Refund Policy, and Legal Disclaimer to form the complete legal service agreement between nlio and all customers.

1. Order Processing Time

All orders require standard processing time for product inspection, quality checking, careful packaging, and logistics arrangement before dispatching. Processing time does not include weekends, public holidays, and shipping transit time.
  • Standard Processing: 1–5 business days
  • Peak Season & Holiday Processing: 5–7 business days
Orders with unpaid status, pending payment verification, incomplete shipping addresses, or unconfirmed customer information will be delayed until all details are fully verified and confirmed.

2. Shipping Methods & Delivery Estimates

nlio provides worldwide international shipping to most countries and regions. All delivery times are estimated and not guaranteed. Delays may occur due to logistics carrier updates, customs clearance inspections, extreme weather, peak shopping seasons, and other uncontrollable third-party factors.
  • Standard International Shipping: 10–25 business days
  • Expedited Shipping (if available): 5–12 business days
Remote areas and overseas territories may require additional delivery time. Minor shipping delays do not qualify for free refunds, order cancellations, or compensation claims.

3. Shipping Fees & Free Shipping Promotion

All shipping fees are automatically calculated at checkout based on package weight, item size, shipping destination, and selected shipping method. Product prices displayed on our store do not include shipping costs, import duties, or local taxes.
  • Customers are responsible for all regular shipping fees generated from their orders.
  • Free shipping is available for all orders over $30 USD, subject to real-time checkout rules.
  • Additional surcharges may apply for oversized, overweight packages or remote delivery areas.

4. Customs Duties & Import Taxes

All international cross-border shipments are subject to local import regulations, customs inspections, and tax policies of the destination country or region.
  • Any import duties, VAT, customs clearance fees, brokerage charges, and local handling fees are the sole responsibility of the customer.
  • nlio does not cover, reimburse, or compensate for any customs-related fees, penalties, or delivery delays caused by local customs policies.
  • Packages detained, returned, or confiscated by local customs due to import restrictions, customer declaration errors, or regulatory updates will be the customer’s responsibility.

5. Order Tracking

Once your order is packed and dispatched, we will send a shipping confirmation email with a unique tracking number and official tracking link to your registered email address. Tracking information usually takes 24–48 hours to synchronize and update in the logistics system.
If your tracking status stops updating for more than 7 business days, please contact our support team for further investigation.

6. Shipping Address Modification

  • Address corrections and modifications are only allowed before the order is shipped.
  • Once the package enters transit, no address changes or order revisions can be processed.
  • Failed delivery, package return, or loss caused by incorrect or incomplete customer addresses shall be borne by the customer.

7. Undeliverable & Returned Packages

Packages may be marked undeliverable or returned to sender due to incorrect addresses, recipient refusal, unclaimed status, delivery failure, or customs rejection.
  • Returned packages caused by customer-side issues will incur return shipping fees and handling charges, which will be deducted from refunds.
  • Customers who need reshipment must pay additional shipping costs.
  • Long-term unclaimed packages will be disposed of in accordance with logistics standard procedures.

8. Lost or Damaged Shipments

8.1 Lost Packages

If the logistics carrier officially confirms the package is lost during transit, we will verify your order and provide a full refund or free reshipment solution.

8.2 Damaged Items

If you receive damaged, broken, or defective items due to shipping issues, please provide clear photos and videos of the outer package and damaged products within 7 days after delivery. We will offer full refund, partial refund, or free replacement after official verification.

9. Shipping Restrictions

We reserve the right to suspend shipping or cancel orders for regions with trade embargoes, policy restrictions, or suspended logistics services. Full refunds will be issued for all unshippable paid orders.

10. Policy Updates

nlio reserves the right to update and revise this Shipping Policy at any time without prior notice. Revised terms take effect immediately after being published on the store policy page. Continued browsing and ordering after updates constitutes acceptance of the latest shipping terms.

11. Contact Information

For any shipping inquiries, tracking issues, delivery delays, or logistics support, please contact our customer service team:
Email: KeithCrawford6499@hotmail.com
Store Name: nlio